Shipping, exchanges and returns

1. SHIPPING COSTS AND DELIVERY TIMES

COUNTRIES

ORDERS LESS THAN €80

ORDERS OVER €80

DELIVERY TIME DAYS

Peninsular Spain, Balearic Islands, Andorra and Peninsular Portugal. €4.95 Free 1 to 3 days
Gran Canaria, Tenerife, Lanzarote, Fuerteventura, La Palma, La Gomera and El Hierro €8.95 Free 3 to 4 days
Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, United Kingdom, Czech Republic and Switzerland €9.95 Free 2 to 4 days
Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovak Republic, Romania and Sweden €19.95 €9.95 3 to 5 days
Rest of the world I don't send

€39.95

€29.95

5 to 10 days

Additional costs and taxes generated by customs procedures will be borne by the client .

2. PLACE OF DELIVERY

The delivery of the order will be made until 8:00 p.m. (working days) to the address you have specified during the purchase process. If the delivery cannot be made, the transport company will contact you to agree on another delivery time slot or another day, or if you prefer, it will indicate a nearby office where you can pick up the package.

If after 7 days since the receipt or delivery notice was left, the buyer has not contacted the courier company, the order will return to our warehouses and the customer must be responsible for the shipping and return costs. to the origin of the merchandise, as well as the possible associated management costs.

El Piano is not responsible for errors caused in delivery when the address indicated by the buyer in the order form does not correspond to reality or there are data that have been omitted.

3. DELIVERY DAYS

In order that the delivery can be made without problems, it is appreciated that at the address provided by the client, said delivery can be made within normal working hours.

No shipments or deliveries are made on Saturdays, Sundays and holidays.

When the order leaves our warehouses, an email will be sent to the buyer so that they are aware of the status of their order.

Each delivery is considered made from the moment the courier company makes the requested product available to the buyer, which is materialized through the control system used by said company.

The buyer must check the good condition of the package before the courier who delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging.

During the month of August or Christmas, delivery times can be extended by up to 7 days to the usual ones.

For reasons beyond our control (strikes in the sector, etc.) the period could increase to 30 days.

If you have not received your order within the expected time, contact us by sending us an email to elpianotiendas@gmail.com or calling us at 934 155 175

4. EXCHANGES AND RETURNS.

If you wish to change size or return, the customer must make the request within a period of 15 days after receiving the order.
The items must be returned in their original packaging and with all their accessories, if any, and in perfect condition.

To check the return or size change procedure, you can send us an email to hola@elpianobcn.com or call us at 934 155 175

Refunds:

If the returned products are new, unused and in their original package, we will proceed to refund the amount under the same payment system that was used within a maximum period of 15 days from confirmation of arrival at the warehouse of the returned order. less shipping costs, from which they will be exempt only when the return is for a defective product.

Intimate clothing and/or bathroom items are not eligible for return; they will only be exempt when the return is due to a defective product.

You can also return the products to us in our physical stores, within a maximum period of 15 days from receiving the product.

If you make the return in our stores, it will be exchanged for a Voucher to be used exclusively in our physical stores.

The MAN Piano - Calle Verdi, 15 08012, Barcelona

El Piano Woman - Calle Verdi, 20, 08012 Barcelona

5.AVAILABILITY OF ITEMS

All orders are subject to item availability. In the event that the product is not available once the order has been placed, the customer will be informed by email and we will proceed to refund the amount that the customer had paid within a maximum period of 72 hours.

OFFER AND VALIDITY

In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.

In compliance with current regulations  We offer information about all items for sale, their characteristics and prices. However, we reserve the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at all times by the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the mentioned products.

ESSENTIAL FEATURES OF THE PRODUCTS

The products offered in our online store incorporate photographs and their essential characteristics; this is the information obtained from the manufacturer itself.

The color of the product, visible in the photograph, is not binding and there may be variations due to manufacturing or photography and are not considered faults in the product or defects.

The same is identified in the characteristics.

PRICES
The prices that appear on the website are exclusive prices for online purchases.

Except for typographical errors, the prices reflected on the EL PIANO website are final.

Prices and stock in the physical store may vary, and are generally more expensive.

6. SECURITY

This site adopts appropriate security measures to protect the loss, abuse or alteration of the information under our control. Naturally, none of our clients' data is transferred to third parties that are not part of the purchase and delivery process.

The Client's financial information (such as credit card number, expiration date, personal data) will go directly to the Bank in charge of the payment transaction using cryptographic protocol.

In no case THE PIANO or third parties may have access to said data.

If you have any questions or concerns about our security and privacy policy or regarding the practices carried out on our site, you can contact us.

 

7. PAYMENTS AND EXECUTION OF THE ORDER

The customer may pay the amount of their order by choosing any of the following methods. During the purchasing process you must indicate your choice:

  • CREDIT OR DEBIT CARD

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.

Likewise, the information about your credit card is entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank) and is not entered or registered on any EL PIANO server.

When paying with a VISA or MASTERCARD card, AMEX will always request the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card. or MASTERCARD, thus offering more guarantees about the security of the transaction.

This payment method is valid only on the website.

If the amount of a purchase has been charged fraudulently or improperly using a payment card number, its owner may demand the immediate cancellation of the charge. In such case, the corresponding debit and recredit entries in the accounts of the supplier and the owner will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the refund demand was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, it will remain obliged to EL PIANO to compensate for the damages and losses caused as a result of said cancellation.

  • PAYPAL

Allows you to send payments online safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service especially designed for those who are not satisfied with traditional payment mechanisms.

More information at PayPal. http://www.paypal.com .

6. CUSTOMER SERVICE

For any questions, suggestions, complaints or queries about the online store, you can contact Customer Service by email at hola@elpianobcn.com or call us at Telephone (+0034) 934 155 176